At Service Centre, customer satisfaction is important to us. We strive to deliver quality repair services and parts. However, we understand that issues may arise. Please review our refund policy below:

Non-Refundable Fees

• Diagnostic fees are non-refundable, even if the customer decides not to proceed with the repair.
• Labor charges for completed work are non-refundable unless the issue is directly related to a technician error.

2. Refund on Parts

• Refunds on parts are only issued if:
  • The part was defective upon installation.
  • The part ordered was incorrect and not compatible with the appliance.
• Parts must be returned in unused, original condition for a refund, unless installed and found faulty.
• Shipping or restocking fees may apply depending on supplier terms.

Warranty-Based Rework

• If an issue reoccurs within the warranty period (typically 30 to 365 days, depending on service), we will:
  • Re-inspect the appliance at no additional cost.
  • Re-perform the service or replace the faulty part if found defective.
  • No refund will be given if the issue is covered by our service warranty and can be resolved through rework.

Service Cancellation

• No charge if cancelled at least 12 hours in advance.
• A cancellation fee may apply for same-day cancellations or no-shows.

Refund Exceptions

Refunds may be issued on a case-by-case basis in the following cases:

• Proven technician error that caused additional appliance damage.
• Incorrect billing or overcharge.
• Service not delivered as agreed.

Contact for Refunds

To request a refund or raise a concern, please contact our support team within 7 days of service.